After-sale Service

Service Methods

Raya proudly provides national customers with full-lifecycle services including technical support, spare parts support, training, etc.

Technical Support

Raya provides technical support regarding the application, technical and service issues to customers and distributors via phone, mail, or by any means during the entire life cycle of instruments sold by Raya.

Spare Parts

Raya have enough spare parts inventories for all products for at least 2 years after delivering the instruments, and very fast responses to spare parts requests from customers. Training Courses

Raya provide different kinds of training to customers, distributors and service partners including operation, marketing, application, maintenance and troubleshooting, etc.

Field Service

Raya service provide installation, preventive maintenance, breakdown repair and other field services based on contract.

Raya provide professional Medical solution to customers over the Ethiopia. We will also provide customized solutions for different customers Including customer care, technical service, spare parts support and training, etc.